Home Scotland

17 Bells Crescent, Sanquhar

Type: Upper floor flat

Bedrooms: 3

Heating: Gas central heating

EPC rating: TBC

Rent: £320.05 per month

1 Castle Avenue, Sanquhar

Type: First floor flat

Bedrooms: 3

Heating: Gas central heating

EPC rating: C

Rent: £320.05 per month

25 Castle Avenue, Sanquhar

Type: First floor flat

Bedrooms: 3

Heating: Gas central heating

EPC rating: C

Rent: £320.05 per month

40 Castle Avenue, Sanquhar

Type: First floor flat

Bedrooms: 3

Heating: Gas central heating

EPC rating: C

Rent: £320.05 per month

19 Kirkland Drive, Kelloholm

Type: First floor flat

Bedrooms: 3

Heating: Gas central heating

EPC rating: C

Rent: £310.50 per month

21 Kirkland Drive, Kelloholm

Type: First floor flat

Bedrooms: 3

Heating: Gas central heating

EPC rating: C

Rent: £310.50 per month

27 Kirkland Drive, Kelloholm

Type: First floor flat

Bedrooms: 3

Heating: Gas central heating

EPC rating: C

Rent: £314.48 per month

Hand rails at front door and banisters on internal stairs

29 Kirkland Drive, Kelloholm

Type: First floor flat

Bedrooms: 3

Heating: Gas central heating

EPC rating: C

Rent: £310.52 per month

35 Kirkland Drive, Kelloholm

Type: First floor flat

Bedrooms: 3

Heating: Gas central heating

EPC rating: TBC

Rent: £310.50 per month

43 Kirkland Drive, Kelloholm

Type: First floor flat

Bedrooms: 3

Heating: Gas central heating

EPC rating: D

Rent: £310.50 per month

59 Kirkland Drive, Kelloholm

Type: First floor flat

Bedrooms: 3

Heating: Gas central heating

EPC rating: D

Rent: £291.48 per month

69 Kirkland Drive, Kelloholm

Type: First floor flat

Bedrooms: 3

Heating: Gas central heating

EPC rating: C

Rent: £310.50 per month

75 Kirkland Drive, Kelloholm

Type: First floor flat

Bedrooms: 3

Heating: Gas central heating

EPC rating: D

Rent: £314.48 per month

Waiting list statistics

Summary of properties, demand and turnover in each letting area

This document has a summary of where our partners own properties, the type of properties, how many people are waiting for each property type and the turnover (the number of new tenancies started in the last 12 months) for each individual letting area.

Click here to view the summary of properties, demand and turnover for each letting area.

Detailed report of properties, demand and turnover in each letting area

This document is a detailed version of the above - where our partners own properties, the type of properties, how many people are waiting for each property type and the turnover (the number of new tenancies started in the last 12 months) for each individual letting area.

Click here to view the detailed report of properties, demand and turnover for each letting area.

Abbeyfield Scotland

Abbeyfield Scotland is another housing provider working in Dumfries and Galloway.

Abbeyfield Scotland provides safe, secure quality accommodation where older people can maintain their independence but benefit from a little help and enjoy companionship and company – when they want it.

The accommodation is slightly different to an independent tenancy, as living in an Abbeyfield House means you have your own private en-suite accommodation, but that there is also plenty of shared spaces for dining and entertaining - plus meals are made for residents on site.

In Dumfries and Galloway, Abbeyfield Scotland operates from two sites: one in Dumfries and another in Lockerbie.

Click here to download the Abbeyfield Scotland housing application.

For more information please contact us on 0300 303 3196 or email info@abbeyfield-scotland.com

Integration

​Welcome to the housing and health and social care integration homepage for Dumfries and Galloway.

Here you will find all of the information you’ll need to either make the right application, or guide a client through the process of making an application for housing. You’ll also find all the contact details you might need to help you along the way.

Check out our sections below to find the answer to your question:
How does housing fit into integration?
What is Homes4D&G and what can it do?
What does an RSL provide?
Integration and housing FAQs
Contacts

Integration FAQs

What does housing bring to integration?

Housing has a key role to play by providing and maintaining safe and appropriate homes for people to live in, independently, for as long as possible. Through adaptations, such as wet rooms, housing provides the infrastructure for care to take place more effectively – which supports the recipient and the care providers.

If you are an NHS worker, in what way can housing help you?

The information in this section will help you to understand what services housing currently provides and also the key contacts. This may help you deal with patient needs and hospital discharge more effectively

If you are working with clients who require Equipment & Adaptation work to improve their quality of life etc – what process should you follow?

For major adaptations such as ramps, wet rooms, level access showers etc the first point of contact should be the Community Occupational Therapy Service. They will assess the needs of the client and make referrals where needed to the housing association or Care & Repair. Care & Repair is managed by Loreburn, for private sector owners.

For minor adaptations, such as grab rails, the first point of contact should be the NHS Occupational Therapy Service

For key safes and home safety and security items for eligible clients, D&G HandyVan may be contacted directly

How can someone with complex medical needs access housing through an RSL?

Applicants in Dumfries and Galloway should go through the route of Homes4D&G. Find more information here.

If someone has complex medical needs they will be referred by Social Services to the Health and Social Care Panel to go onto the Strategic Needs Group section.

What might we do differently in the future?

An example of what is being piloted to develop future integrated services is at J.M. Barrie House, Dumfries, a step up/step down/respite flat facility, being developed to support older people. This will help people who are perhaps ready to be discharged from hospital, but their home environment is not suitable for them, until work is carried out. It will also help people coming out of hospital who just need a bit of additional support to regain their confidence. The facility includes a bedroom with en-suite, accessible bathroom/shower and basic kitchen. It also benefits from a lunch club and foot-care clinic.

How is housing being integrated?

Housing is involved in all levels of the integration process including membership of the Joint Strategic Planning Group, Locality Groups and Management Teams. Another suggestion is to invite housing professionals to NHS Team meetings to facilitate inter-professional working.

What does an RSL provide?

What accommodation options are available through an RSL?

  • General needs accommodation is open to anyone aged 16 or over
  • Sheltered Housing is designed for older people, with access to support and alarm-call systems. It is also open to people under 60 years with a disability who would benefit from the support provided
  • Housing specially adapted for those aged 5O years or older
  • Housing specifically designed or adapted for a wheelchair user or other person with a disability
  • Transitional homeless accommodation. This is for homeless families who initially require support to manage their tenancy and learn the life skills to move on to a permanent general needs tenancy.
  • Supported accommodation can be self-contained or shared housing where support is linked to the properties.

Services provided by the RSLs

As well as providing social housing, the RSLs in the region offer slightly different levels of support services, however in the main these include –

  • Supported Accommodation
  • Sheltered Housing
  • Outreach services
  • Supported transitional tenancies

All RSLs will offer slightly different mainstream services, however, in general these include:

  • Housing Management
  • Repairs and Maintenance
  • Housing Support
  • New-build accommodation
  • Equipment and Adaptations
  • Neighbourhood Management services

A number of issues which will be required to be considered further as the integration takes place include –

Adaptations

Available to tenants of RSL’s, the annual funding programme allows Occupational Therapist to refer adaptations to take place within tenants’ current properties. Adaptations are delivered to the private sector through Care and Repair, the HandyVan and Food Train Extra. There will be a future requirement to ensure that all adaptation services are fully integrated to provide efficient services in the private and social rented sectors.

New-build programme (Strategic Housing Investment Programme - SHIP)

This delivers around 140 new units of affordable housing a year. There is a need to review how these houses are designed in future to ensure that as many as possible are able to allow people to remain in their own home for as long as possible.

Re-modelling existing housing stock with a focus on sheltered accommodation

Minor additions to existing housing stock. There is an opportunity to develop a range of trusted assessors to deliver minor adaptations to people’s homes. This will relieve the current pressure on our Occupational Therapy Services.

Other housing support services

Neighbourhood Management services

Staff are in an ideal position to spot people experiencing difficulty in their home at an early stage and to put in place measures to support people to live at home.

Services for home owners and private tenants

Two key service areas are support for private homes that breach the tolerable standard and support for major adaptations for disabled and older people to help them to stay living in their own home. The document is available at the Council’s website at www.dumgal.gov.uk Contact Michael Goldie, Private Sector Housing Assistant on 01387 273156 for more.

Care and Repair

Care and Repair in Dumfries and Galloway is a service managed by Loreburn Housing Association in partnership with the Council for adaptations in the private sector. These include items such as ramps, wet rooms, level access showers and curved stair lifts. Care and Repair also works in partnership with D&G HandyVan, a voluntary sector organisation based in Lockerbie. D&G HandyVan deliver the Council funded Small Repairs and Home Support Service throughout the region.

Housing Support Services provided by RSL’s also help support people in private tenancies.

What is Homes4D&G?

What is Homes4D&G?

Dumfries and Galloway’s four main Registered Social Landlords (RSLs), along with Dumfries and Galloway Council, make up Homes4D&G.

Homes4D&G is the Common Housing Register for Dumfries and Galloway and is the single route for applying for social housing across participating landlords.

Housing applicants in Dumfries and Galloway only have to complete one application form to apply for social housing with all four participating RSLs. Once the application form reaches the Homes4D&G team, the details are shared among the applicants chosen RSLs and included on a single housing list. All four landlords use the same Common Allocation Policy, making the process streamlined.

The partners of Homes4D&G are looking to develop a Housing Options Service that is person-centred and that aims to provide advice on a whole range of issues that may have an impact on peoples housing circumstances.

Quite simply it means - one form, one access route, one housing list and a shared provision of housing information and advice.

More information is available by contacting Homes4D&G on 0300 123 1230 or at www.homes4dg.org.uk

Who are the partners?

DGHP is the largest housing association in Dumfries and Galloway, owning and managing 10,300 homes. Properties are spread across most of our communities in the region. DGHP began in 2003 when the transfer of Dumfries and Galloway’s housing stock took place.

Loreburn Housing Association own and manage around 2,500 homes in Dumfries and Galloway, serving many of the local communities. They have a particular focus on the provision of housing for people with particular needs.

Home Scotland owns and manages around 500 properties in Dumfries and Galloway.

Irvine Housing Association owns and manages almost 400 homes in Dumfries.

Dumfries and Galloway Council, although no longer owning or managing any social housing in the region, has the lead statutory responsibility for developing the region’s Local Housing Strategy and Strategic Housing Investment Plan. This sets out the strategic direction and priorities for housing-related matters. The Council also have the statutory responsibility for dealing with homelessness and its prevention.

The Council’s strategic housing service is currently undertaking a service review to ensure that future priorities for investment fully reflect the aims and objectives of integration.

Health and Social Care Panel/Nominations Protocol

Through the work of the above panel, vulnerable applicants to Homes4D&G will receive a consistent approach with housing priority.

The protocol is also used where people are ready to leave hospital but are perhaps unable to return to their previous accommodation as it is unsuitable and not feasible to be adapted for their needs.

It is also used to prevent people being admitted to hospital or residential care, where they are able to live independently if they are re-housed into suitably adapted accommodation.

Homes4D&G’s Occupational Therapist

Homes4D&G has a dedicated Occupational Therapist (OT), Tina Haddon.

The role focuses on assessing a person’s priority for medical housing points and also to identify any specific future housing needs, for example, wheelchair accessibility.

The assessment is made using a medical housing application form and the information is shared across all the RSLs –the applicant only needs to fill it in once - and, if appropriate, additional information is supplied by involved professionals.

How housing fits

Why is housing involved?

Housing has recently been included as a key consultation partner for Health and Social Care Integration.

Housing is hugely important to health and social care integration for many reasons and we hope through this bulletin to explain more.

In our region there are around 72,000 residential properties – with the majority privately owned.

The key providers of social housing are Dumfries and Galloway Housing Partnership (DGHP) and Loreburn Housing Association, who between them manage approximately 90% of the 14,000 social rented homes. Other providers include Home Scotland, Irvine Housing Association, Trust, Hanover, Key Housing and Cairn Housing.

These social landlords play a large part in the lives, health and wellbeing of the families living in these homes - with a single aim to allow people to stay there as long as possible.

What is housing?

Housing covers a wide range of services, including sheltered housing for older people and supported tenancies for vulnerable people and adults with disabilities.

It is largely because of the wide range of services offered that DGHP, Loreburn, Dumfries and Galloway Council’s Strategic Housing Services and others have come together to work alongside health and social care colleagues to consider the housing dimension of integration. We have housing staff working out in the field in all localities across D&G including rural areas.

DGHP, Loreburn and Strategic Housing Services are actively working with locality teams to help develop the Locality Plans which will communicate how integrated services will be delivered in each of the four areas. Strategic Housing Services is also represented on the strategic planning work-stream building strong links between them and the locality plans.

The Public Bodies (Joint Working) Scotland Act 2014

This Act was brought in to allow the integration of local authority services with health services to address challenges with the current health and social care system in Scotland. It also allows us all to respond to an ageing population which puts an increasing strain on demand-led budgets and service. The key aim of integration is to shift the balance of care from acute to community-based settings and to ensure the services are flexible to meet people’s needs. It is, therefore, essential that there is suitable housing available in the future to help meet this aim

To illustrate, as you will see from our house diagram, a lot of the things that are provided by housing can help greatly with health and wellbeing.

Dumfries and Galloway Homes

Dumfries and Galloway Homes offers alternative rented accommodation and is managed by Loreburn Housing Association.

A full list of available Dumfries and Galloway Homes properties can be found here.

For more information, to view or to apply, please contact Seonaid Hislop on 01387 321300.

HomeSwapper

HomeSwapper is the UK’s largest property swap service. The service allows tenants across the whole of the country to make a mutual exchange rather than sit on waiting or transfer lists to move elsewhere.

This service is free to existing tenants if your landlord has signed up to HomeSwapper.

In Dumfries and Galloway, you can access HomeSwapper for free if you are a tenant of:

• Home Scotland
• Irvine Housing Association

The online system is easy to use. You register your own property, use photographs and an in-depth description of your home. You also need to enter information about where you would like to live and the type of property you would like to move to.

The system matches properties or swappers with any others that are online when criteria match up.

You can still use HomeSwapper if you are a tenant of Loreburn Housing Association or DGHP. However you will be charged for using the service.

Similar to a mutual exchange, once a tenant has found someone to exchange with, both parties need to contact their landlord to complete an exchange application form. Tenants cannot exchange homes until they have received permission from their landlord.

Complaints

If you are dissatisfied with the level of service you have received from Homes4D&G, e.g. regarding the actual allocation of a property not meeting our published service standards, each Homes4D&G partner has a complaints procedure that is simple and easy to use.

You can contact any Homes4D&G partner to ask for a copy of their complaints procedure.

If the complaint is about the way in which your application has been registered or anything that is directly associated with the Homes4D&G team/duties, you would follow DGHP’s Complaints Handling Procedure.

Our complaints procedures will explain each step of our process, and how you can appeal to the Public Services Ombudsman. You must generally use our internal complaints system before contacting the Ombudsman.

Please call us on 0300 123 1230 if you require any further assistance.

Applying for housing

Who can apply for housing?

Anyone aged 16 or over can make an application for housing to Homes4D&G. This does not mean, however, that an applicant has an automatic right to receive an offer of housing.

How do I apply for housing?

To apply for housing with Homes4D&G all applicants must complete a housing application form. Forms can be obtained either in person, over the phone, by post or online.

In person - from any open office of the partners - DGHP, Loreburn HA, Home Scotland or Irvine HA

Over the phone - by calling Homes4D&G direct on 0300 123 1230. We are open Monday to Friday, 8am - 7pm to take your calls.

By post - if you let us know you’d like one, we can send you out a form and you can return it to us at the freepost address -

Homes4D&G,
Freepost RTHU-YA SL-XCJC,
DG12 6AJ

Online - you can either download the form here and complete them by hand, or click here to complete online now.

Types of properties

Sheltered housing

Sheltered housing properties allow older people to retain a high degree of independence within their home.

You can make an application for sheltered housing if:

• You are over 60 or you have a current medical, social, safety or particular housing need that could be met by sheltered housing or if sheltered housing would benefit you in the future

If you live alone or as part of a couple, you are eligible to make an application. In the case of couples, only one applicant needs to meet the criteria above.

Amenity properties

Amenity housing is generally ground floor accommodation or barrier free properties that are built to certain standards making them suitable for older and/or disabled people.

Homes4D&G partners recognise that, in some cases, there are people of all ages who would benefit from this type of housing.

You can make an application for amenity housing if:

• You are over 50 or
• You have a medical condition and would benefit from the features of this type of accommodation

Adapted properties

These include houses purposely built for disabled people as well as homes that have been significantly adapted.

If you require a specifically adapted property because you have a particular health need or a disability, we will make a referral to the Homes4D&G Occupational Therapist to make sure that a full needs assessment is undertaken. When allocating adapted housing, the applicant’s suitability will be the determining factor so it is important that we fully understand the type of property you need.

Other property types

These include houses, flats, bedsits, maisonettes and bungalows.

Points system

We will award points to waiting list and transfer applicants based on your current living arrangements.

Overcrowding

You will receive points if you have less bedrooms in your current home than we assess your household to need. Points will be awarded for every bedroom you are short if you are moving to larger accommodation

One bedroom - 40pts
Two bedrooms - 80pts
Three Bedrooms or more - 120pts

Under-occupation

Points will be awarded to partner landlord tenants under-occupying properties in Dumfries and Galloway, if your home is too large for your needs and you are moving to smaller accommodation

One Bedroom - 5pts
Two Bedrooms - 10pts
Three Bedrooms or more - 15pts

Below Tolerable Standards (BTS)

If your current property has been declared as significantly Below Tolerable Standard (BTS) - 60pts

Insecure tenure

If you live in private rented accommodation and have a Short Assured Tenancy - 5pts

If you are under threat of losing your home through no fault of your own - 50pts

If you live in tied accommodation and you have been told you need to leave within 6 months - 50pts

Medical needs

Points will be awarded following completion of a medical housing assessment. Points will be awarded based on this assessment of your needs

Level 1 Low - 25 points
Level 2 Medium - 50 points
Level 3 High - 75 points

Sharing facilities

Points will be awarded if you have to share facilities with people who are not going to be re-housed with you, i.e. if you share a bathroom, kitchen or living-room

Sharing with family - 15 points
Sharing with non-family - 30 points

Providing or receiving help to live independently

Points will be awarded if you need to move to provide help to someone to allow them to live independently.

Points may also be awarded if you need to move so that you can receive help from someone to allow you to live independently - 10 points

Living in flats

If you have children, aged under 12, who are living in a flat, with a communal entrance and shared garden - 20 points

Processing applications

Our target for assessing your completed application is 10 working days from the date you submit the form to us. You will then be sent written confirmation of your housing application details, including the number of points you have been awarded.

If you do not give us enough information, your assessment may be delayed as a result. If required, we may request additional information from you.

We will carry out relevant checks to make sure that you have been awarded the correct number of points.

Applicant choice

When you make an application for housing you will be able to choose:

• The Homes4D&G partner(s) that you would prefer to be your landlord
• The areas that you would most like to live in and
• The property types you would most like to live in

There are no limits on the number of areas that you can choose.

We will provide you with clear information about the stock held by all four Homes4D&G partners, so that you can make informed choices when selecting your preferred areas that maximise your opportunities for rehousing.

Housing categories

Homes4D&G has four housing categories to allocate from. They are Strategic Needs group, Homeless group, Transfer applicants and Waiting List applicants.

Strategic needs group

This group is designed to meet urgent or exceptional housing need as quickly and successfully as possible. If you are placed in this group you may be given priority over other types of housing applicants because of the urgent circumstances you are facing.

This group can include applicants who are:

• Looked after and accommodated children
• People who have complex health and/or social care needs
• People at risk of/experiencing domestic abuse
• People at risk of/experiencing serious harassment
• Armed forces personnel leaving active service
• People who require to leave home as a result of regeneration activity
• Witness protection cases and
• Exceptional circumstances

These applications will be placed in date order, based on the date the decision was made to place your application in this group.

Homeless group

If the council finds that you are ‘unintentionally homeless’ it means you are homeless through no fault of your own and because of your circumstances you will be offered accommodation by one of the Homes4D&G partners. If this is the case, your application will be placed in this group and we prioritise your application, based on the date which you applied for a homelessness assessment.

Transfer applicants

Transfer applicants are current tenants of Homes4D&G landlords who live in Dumfries and Galloway and want to move to a new home.

Waiting list applicants

Waiting list applicants are those who do not qualify in any of the other housing groups (i.e. strategic needs or homeless), and who want to move into the social housing sector.

This group also includes applicants who are tenants of one of the Homes4D&G partners, but who do not live in Dumfries and Galloway.The housing needs of applicants in the waiting list or transfer list groups will be fully assessed and we will award points depending on personal circumstances and current housing situation.

If applicants on either the waiting list or transfer list share the same number of points, they will be prioritised based on date of application. This means that if two applicants have the same number of points, the applicant who registered first will be given greater priority, if a suitable property becomes available.

We award points for eight main reasons -

• Overcrowding
• Under-occupation (transfer applicants only)
• Below Tolerable Standard (BTS)
• Insecure tenure
• Medical needs
• Sharing facilities
• Providing or receiving help to live independently and
• Living in flats

Within the points system you can usually receive points in every category that applies to you.

Common allocation policy

DGHP, Loreburn HA, Home Scotland and Irvine HA all use the same allocation policy.

Because all partners use the policy, it is called a ‘Common Allocation Policy’. This means that everyone applying for housing will have their circumstances assessed in exactly the same way.

Because there’s not enough social housing to meet the needs of every applicant in Dumfries and Galloway, we must have a policy that sets out a clear framework giving priority to those in the greatest need of housing.

Homes4D&G operates a ‘group plus points’ system to allocate houses, meaning that points are awarded to applicants who show they are in housing need - e.g. if they are overcrowded or living in a private rented house that is Below Tolerable Standard (BTS). Once points have been awarded, an application will be placed in one of four groups, best reflecting circumstances.

Most applicants will be placed on either the waiting list or transfer list. Applicants on the waiting list could be from the private rented sector, they may be owner occupiers or they could still be living in the family home.

Transfer applicants will be from all partner landlords with Homes4D&G, living in Dumfries and Galloway, who are looking to move to another property.

The remaining lets will go to people, recognised as homeless by the local council. They will go through an assessment and if they are deemed unintentionally homeless, or have been threatened with homelessness, they will be placed in this category.

Some lets will also go to those in the strategic needs category (including applicants discharged from long-term hospital care, domestic abuse, armed forces etc).

What if my circumstances change and I no longer need help?

You may find that you may not need Dumfries and Galloway Council’s assistance. You may find your own accommodation, or decide to remain where you are, or you may have reunited with your family, partner or spouse.

Whatever the reason, if you decide not to go ahead with your homeless application, just let the council know. You can re-apply at any time if you need any help in the future.

If your circumstances change in any other way for example your contact details, who will be moving with you, your income then please contact the council or your homelessness officer as soon as possible.

The final part of the guide looks at other agencies who can help you, click next to learn more

Next >

< Back to finding your local office

How long will it take before I am offered a permanent home?

Homes4D&G have a limited number of properties available in Dumfries and Galloway. The amount of time it takes before you are made an offer of housing varies and will depend on the number of vacancies, the area in which you require housing, the size and type of accommodation you require.

Your officer will keep in touch with you on a regular basis to provide you with an update.

Click next to find out where your nearest office of Dumfries and Galloway Council is

Next >

< Back to what’s next if I’m assessed as homeless

What’s next if I’m assessed as homeless?

If you are unintentionally homeless and have a local connection in the area, the council will refer you to Homes4D&G for permanent housing.

Homes4D&G is the new common housing register for Dumfries and Galloway which came into effect in June 2014.

Your details will then be shared among four landlords who are Dumfries and Galloway Housing Partnership (DGHP), Loreburn Housing, Home Scotland and Irvine Housing Association.

Your homeless application will be placed into the Homeless Group. Your application will then be prioritised based on the date you presented as homeless. If more than one homeless applicant has an equal need for a property, Homes4D&G will offer the property to the homeless applicant who presented as homeless first.

Homes4D&G will make one offer of accommodation.

In the meantime, you will either be entitled to stay in temporary accommodation if the council has placed you there, or you will be offered temporary accommodation if you need somewhere to stay until permanent accommodation is secured.

Click next to learn more about how long it will take to be offered a permanent home

Next >

<Back to how is my application assessed

What happens if I disagree with the decision the council makes?

If you do not agree with the decision the council makes, or you think that a mistake has been made, speak up and get some independent advice.

Under the terms of the Housing (Scotland) Act 1987, the council have a legal duty to review their decision if you ask them to.

You have the right to appeal any decision relating to your homeless application within 21 days of your decision being reached.

If you wish to appeal against the council’s decision, you should write to the Homelessness Manager clearly stating the reason for your appeal.

You can also access independent advice from Citizens Advice Bureau who can act on your behalf. The council will then invite you to come to an interview to discuss your appeal.

< Back to what’s next if I’m assessed as not homeless

< Back to homeless homepage

Finding your local office

Report to nearest homeless team if you need assistance:

If you are in Annandale and Eskdale:

Dumfries and Galloway Council - Homeless Service – Annandale & Eskdale
High Street
ANNAN
DG12 6AQ

Tel: 030 33 33 3000

homelessannan@dumgal.gov.uk

If you are in Nithsdale:

Dumfries and Galloway Council - Homeless Service - Nithsdale
52-60 Queensberry Square
Dumfries
DG1 1BF

Tel: 030 33 33 30000

homelessdumfries@dumgal.gov.uk

If you are in the Stewartry:

Dumfries and Galloway Council - Homeless Service – Stewartry
Council Offices
Daar Road
Kirkcudbright
DG6 4JG

Tel: 030 33 33 3000

homelesskirkcudbright@dumgal.gov.uk

If you are in Wigtown:

Dumfries and Galloway Council - Homeless Service - Wigtown
Council Offices
Sun Street
Stranraer
DG9 7JJ

Tel: 030 33 33 3000

homelessstranraer@dumgal.gov.uk

Click next to find out more about what to do if your circumstances change

Next >

< Back to how long will it take before I’m offered a permanent home

What’s next if I’m assessed as not homeless?

If after considering your application the council decide that you are not homeless under the terms of the legislation, or that you are intentionally homeless, it means that the council do not have a duty to offer you permanent accommodation.

The council should come to a decision within 28 days. After that time, you should receive a decision letter which explains the reasons behind the decisions and what happens next.

If you were placed in temporary accommodation while your application was being assessed, the council will give you reasonable notice to leave, and offer you advice and assistance to find somewhere else to stay.

If you’re not happy with the decision, click next to find out what to do if you want to challenge it

Next >

< Back to homeless homepage

How is my application assessed?

Your application will be assessed against current homeless legislation and the Scottish Government’s Code of Guidance on Homelessness

These say that the council must consider:

• whether you are homeless or threatened with homelessness;
• whether you are intentionally homeless;
• whether you have a local connection with Dumfries and Galloway

The council will issue you with a formal written decision usually within 28 days of the date of your application.

The decision may be delayed if the council do not have all the relevant information they need.

Who else will the council contact to get information about your application?

The council will only contact people and agencies who can provide relevant information relating to your homeless application, such as:

· other council departments, including Social Work Services and Revenue and Benefits
· your landlord
· mortgage lenders
· police
· solicitors
· healthcare professionals
· support services

Your officer will not speak to anyone you don’t want them to, for example, your parents, an ex-partner or an abusive neighbour.

You don’t have to stay in temporary accommodation while the council make their inquiries. Staying with friends or family will not affect your application.

Not everyone is assessed as homeless, click here to find out what to do next if you are not deemed to be homeless.

If your assessment deems you to be homeless, click next for information on what happens next

Next >

< Back to what will the homelessness officer ask

What will the homelessness officer ask?

When you go for your interview, you will be asked some questions about your situation and about how you became homeless.

The questions will be things like:

  • how many people there are in your household and who they are
  • where you have been living more recently
  • why you left or will have to leave your accommodation
  • if you will be able to return there or not
  • if there is anywhere you can stay on a short term basis, perhaps with relatives or friends
  • any health problems or disabilities you or anyone in your household has
  • any problems you have had with domestic abuse or other forms of harassment
  • your financial circumstances (covering things like your income, the benefits you receive and any employment)

Some of the questions might be difficult to answer and there might be things you don’t want to tell the member of staff. The officer needs to have the full extent of your situation to make the best decision for you.

Click next to learn more about how applications are assessed

Next >

< Back to how do I apply as homeless

How do I apply as homeless?

The most straightforward way of making a homeless application is by going to an office of Dumfries and Galloway Council and explaining that you are there to make a homeless application.

Once you’ve had your initial housing options interview {see What happens when you come to the council for help} and you want to proceed with a homeless application, you will be interviewed again and an application will be completed for you.

It helps to be prepared when you come to your interview – the member of staff interviewing you will need to make a decision on your application and your circumstances. If you bring all relevant paperwork with you to the interview, it will allow your homelessness officer to assess your application as quickly as possible.

This might include bringing:

• a copy of your current tenancy agreement
• proof of identity such as birth certificate or passport
• proof of your national insurance number
• details of your income, including benefits, bank statements and wage slips etc
• if your home is being sold, confirmation of the sale of the property
• if your home is being repossessed, the court summons for repossession
• if you are presenting as a household with children, then your children’s birth certificates and confirmation of custody arrangements if applicable
• if you are pregnant, your maternity certificate (MATB1)
• if your current tenancy is ending, any documentation relating to the tenancy and the ending of it.

This may include: a copy of your lease or contract (if tied accommodation), legal Notice to Quit, AT5, AT6 or Section 33 notice.

Don’t worry if you can’t get all of the information together that you need before your interview – Dumfries and Galloway Council will give you time to gather the relevant documents that they need to process your application.

At the interview

You may bring a relative, friend, support worker or other representative with you. You will also be asked if you wish to be interviewed by a member of staff of the same sex if you would feel more comfortable with them.

Dumfries and Galloway Council will keep your details confidential and will only use your information to assess your application under the conditions of the Housing (Scotland) Act 1987 as amended by the Housing (Scotland) Act 2001.

During the interview, the homelessness officer will explain the application to you clearly, check if you have anywhere to stay and arrange emergency accommodation for you if you need it.

An assessment will be carried out based on the information you have provided.

The council will issue you with a formal written decision and this will take place within 28 days of the date of your application. The decision may be delayed if the council do not have all the relevant information they need.

Click next to prepare for what the homelessness officer will ask

Next >

< Back to what happens when you come to the council for help

What happens when you come to the council for help?

Before any help to find you a home can start from Dumfries and Galloway Council, you need to make a homeless application.

When you present yourself as homeless at one of the council offices across the region, the council will arrange for you to have a private interview with a trained member of staff.

Dumfries and Galloway Council interviews homeless applicants as quickly as possible. You may be offered an interview straight away, or the council may make an appointment for you to come back.

If you don’t have anywhere to stay, you should be interviewed on the same day. Interviews are usually held at the council offers and are the first stage in the process for you to access help and support as a homeless person.

Initially, you discuss your current circumstances in a housing options interview. If you decide that you wish to proceed with a homeless application, you will be interviewed by a homelessness officer who will help you through the process.

Click next to learn more about making a homeless application

Next >

< Back to nowhere to stay

Nowhere to stay tonight?

Nowhere to stay tonight? Dumfries and Galloway Council operates an out of hours service that you can call on 0800 811 505 – if you have nowhere to stay tonight, the Emergency service will help you find somewhere to stay.

If you then decide to decline the offer of accommodation that the council makes to you, it’s still very important to make contact with the homeless service as soon as possible. Even if you are staying with friends or family, the council will work with you to resolve your housing problems.

Wherever possible, Dumfries and Galloway Council will do everything they can to prevent you becoming homeless.

If you need to apply to Dumfries and Galloway Council as a homeless person, click next to find out what happens when you approach the council for help

Next >

< Back to what is homelessness

What is homelessness?

Homelessness means not having a home. You can be sleeping on a friend’s couch, or crowded in with family – you don’t need to living on the streets to be without a home.

Homelessness can happen for all sorts of reasons. It might be because you have health problems, relationship problems, eviction, loss of employment, harassment by your neighbours or a disaster like a fire or flooding.You might be homeless if you are:

· sleeping rough
· staying with friends or family with no home of your own
· staying in a hostel or a bed and breakfast
· living in poor conditions that affect your health
· at risk of violence in your home
· living in overcrowded conditions
· living in a home that is not suitable for you because of illness or disability

If you are homeless in Dumfries and Galloway, you need to contact Dumfries and Galloway Council who will assess your situation. Getting advice as early as possible can really help – Dumfries and Galloway Council might be able to help you stay in your home, find a new home more quickly or assist you to apply for social housing.

Not got anywhere to go tonight? Click next to learn more about the Emergency Out of Hours service

Next >

Dumfries and Galloway’s Homeless Service

Homelessness is something that can happen to anyone, from all walks of life. Dumfries and Galloway Council is responsible for the statutory homelessness service throughout the region.

Your legal rights regarding homelessness are mainly contained in three laws Housing (Scotland) Act 1987, The Housing (Scotland) Act 2001 and Homelessness etc (Scotland) Act 2003.

The homeless service can provide housing information and advice, temporary accommodation and arrange housing support services to people who are homeless or at risk of becoming homeless.

Dumfries and Galloway Council may be able to help you. The council can help: • Prevent you losing your home • Assist you to find other accommodation • Offer you somewhere to stay on a temporary basis • Put you in contact with other people who could help you

Dumfries and Galloway Council offer a homeless out of hours service to anyone who is homeless and find themselves with nowhere to stay when the council offices are closed.

What should I do in an emergency if I do not have anywhere to stay tonight?

Call Dumfries and Galloway Council’s Out of Hours Emergency Service on 0800 811 505.

If you decline the offer of accommodation and find a place to spend the night with friends or family it is still very important to make contact with the homeless service in your area. The council will work with you as quickly as they can to resolve your housing problem.

Wherever possible the council will do everything they can to prevent you becoming homeless.

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I’m worried that I might lose my home, what should I do?

If you are homeless, or are likely to become homeless within the next two months you should make an appointment with Dumfries and Galloway Council’s homeless service. In some circumstances the council can arrange to visit you in your own home.

The council services are confidential and understanding. Staff are fully trained to offer information and advice you may need.

It is important you get help as early as possible. This makes sure that you and the council have as much time as possible to find solutions before you actually become homeless.

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I live in Annandale and Eskdale:

Dumfries and Galloway Council - Homeless Service – Annandale & Eskdale
High Street
ANNAN
DG12 6AQ

Tel: 030 33 33 3000

homelessannan@dumgal.gov.uk

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I live in Nithsdale:

Dumfries and Galloway Council - Homeless Service - Nithsdale
52-60 Queensberry Square
Dumfries
DG1 1BF

Tel: 030 33 33 30000

homelessdumfries@dumgal.gov.uk

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I live in the Stewartry:

Dumfries and Galloway Council - Homeless Service – Stewartry
Council Offices
Daar Road
Kirkcudbright
DG6 4JG

Tel: 030 33 33 3000

homelesskirkcudbright@dumgal.gov.uk

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I live in Wigtown:

Dumfries and Galloway Council - Homeless Service - Wigtown
Council Offices
Sun Street
Stranraer
DG9 7JJ

Tel: 030 33 33 3000

homelessstranraer@dumgal.gov.uk

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What happens when I come to the council for help?

When a member of staff meets with you from the council, they will offer you an interview, in private with one of their trained members of staff.

Initially you undertake a housing options interview where your current circumstances would be fully discussed. If you decide that you wish to proceed with a homeless application, you will be interviewed by a member of staff who will help you through this process.

During your interview, staff will help you to complete a homeless application form. The member of staff will ask a number of questions in line with current legislation in order to process you application. The member of staff will explain what happens next, including:

• the interview process;
• how the council considers homeless applications;
• how long it will take to make a decision;
• what the possible decisions are, and what they mean for you;
• your legal rights under homeless legislation, including your rights to an appeal or review

To help the member of staff make a decision on your application they will need to see evidence of your circumstances. If you bring all paperwork with you to the interview it will allow the staff member to assess your application as quickly as possible. Please bring with you if applicable:

• a copy of your current tenancy agreement
• proof of identity such as birth certificate or passport
• proof of your national insurance number
• details of your income, including benefits, bank statements and wage slips etc
• if your home is being sold, confirmation of the sale of the property
• if your home is being repossessed, the court summons for repossession
• if you are presenting as a household with children, then your children’s birth certificates and confirmation of custody arrangements if applicable
• if you are pregnant, your maternity certificate (MATB1)
• if your current tenancy is ending, any documentation relating to the tenancy and the ending of it. This may include: a copy of your lease or contract (if tied accommodation), legal Notice to Quit, AT5, AT6 or Section 33 notice.

You may bring a relative, friend, support worker or other representative with you. You will also be asked if you wish to be interviewed by a member of staff of the same sex if you would feel more comfortable with them.

Dumfries and Galloway Council will keep your details confidential and will only use your information to assess your application under the conditions of the Housing (Scotland) Act 1987 as amended by the Housing (Scotland) Act 2001.

An assessment will be carried out based on the information you have provided. The council will issue you with a formal written decision and this will take place within 28 days of the date of your application. The decision may be delayed if the council do not have all the relevant information they need.

Return to top

How is my application assessed?

Your application will be assessed against current homeless legislation and the Scottish Government’s Code of Guidance on Homelessness

These say that the council must consider:

• whether you are homeless or threatened with homelessness;
• whether you are intentionally homeless;
• whether you have a local connection with Dumfries and Galloway

Return to top

Who else will the council contact to get information about my application?

The council will only contact people and agencies who can provide relevant information relating to your homeless application, such as:

• other council departments, including Social Work Services and Revenue and Benefits
• your landlord
• mortgage lenders
• police
• solicitors
• healthcare professionals
• support services

Return to top

What happens if I am assessed as not homeless?

If after considering your application the council decide that you are not homeless under the terms of the legislation, or that you are intentionally homeless, it means that the council do not have a duty to offer you permanent accommodation. If you are placed in temporary accommodation while your application was being assessed the council will give you reasonable notice to leave, and offer you advice and assistance to find somewhere else to stay.

Return to top

What happens if I am assessed as homeless?

If you are unintentionally homeless and have a local connection in the area the council will refer you to Homes4D&G for permanent housing. Homes4D&G is the new common housing register for Dumfries and Galloway which came into effect in June 2014.

Your details will then be shared among four landlords who are Dumfries and Galloway Housing Partnership (DGHP), Loreburn Housing, Home Scotland and Irvine Housing Association.

Your homeless application will be placed into the Homeless group. Your application will then be prioritised based on the date you presented as homeless. If more than one homeless applicant has an equal need for a property, Homes4D&G will offer the property to the homeless applicant who presented as homeless first.

Homes4D&G will make one offer of accommodation.

In the meantime, you will either be entitled to stay in temporary accommodation if the council has placed you there, or you will be offered temporary accommodation if you need somewhere to stay until permanent accommodation is secured.

Return to top

How long will it take before I am offered a permanent home?

Homes4D&G has a limited number of properties available in Dumfries and Galloway. The amount of time it takes before you are made an offer of housing varies and will depend on the number of vacancies, the area in which you require housing, the size and type of accommodation you require.

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What if I do not agree with the decision the council makes?

The council member of staff will keep in touch with you on a regular basis to provide you with an update. Under the terms of the Housing (Scotland) Act 1987 the council have a legal duty to review their decision if you ask them to.

You have the right to appeal any decision relating to your homeless application within 21 days of your decision being reached.

If you wish to appeal against the council’s decision, you should write to the Homelessness Manager clearly stating the reason for your appeal. You will also be entitled to independent advice from Citizens Advice Bureau who can advocate on your behalf. The council will then invite you to come to an interview to discuss your appeal.

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What if my circumstances change and I no longer need help?

You may find that you may not need the council’s assistance. You may find your own accommodation, or decide to remain where you are, or you may have reunited with your family, partner or spouse.

Whatever the reason, if you decide not to go ahead with your homeless application, just let the Council know. You can re-apply at any time if you need the Council’s help in the future.

If your circumstances change in any other way for example your contact details, who will be moving with you, your income then please contact the council as soon as possible.

Return to top

Dumfries and Galloway’s Homeless Service

Homelessness is something that can happen to anyone, from all walks of life. Dumfries and Galloway Council is responsible for the statutory homelessness service throughout the region.

Your legal rights regarding homelessness are mainly contained in three laws Housing (Scotland) Act 1987, The Housing (Scotland) Act 2001 and Homelessness etc (Scotland) Act 2003.

The homeless service can provide housing information and advice, temporary accommodation and arrange housing support services to people who are homeless or at risk of becoming homeless.

Dumfries and Galloway Council may be able to help you. The council can help:

• Prevent you losing your home
• Assist you to find other accommodation
• Offer you somewhere to stay on a temporary basis
• Put you in contact with other people who could help you

Dumfries and Galloway Council offer a homeless out of hours service to anyone who is homeless and find themselves with nowhere to stay when the council offices are closed.

What should I do in an emergency if I do not have anywhere to stay tonight?

Call Dumfries and Galloway Council’s Out of Hours Emergency Service on 0800 811 505.

If you decline the offer of accommodation and find a place to spend the night with friends or family it is still very important to make contact with the homeless service in your area. The council will work with you as quickly as they can to resolve your housing problem.

Wherever possible the council will do everything they can to prevent you becoming homeless.

You are worried that you might lose your home, what should you do?

If you are homeless, or are likely to become homeless within the next two months you should make an appointment with Dumfries and Galloway Council’s homeless service. In some circumstances the council can arrange to visit you in your own home.

The council services are confidential and understanding. Staff are fully trained to offer information and advice you may need.

It is important you get help as early as possible. This makes sure that you and the council have as much time as possible to find solutions before you actually become homeless.

If you are in Annandale and Eskdale:

Dumfries and Galloway Council - Homeless Service – Annandale & Eskdale
High Street
ANNAN
DG12 6AQ

Tel: 030 33 33 3000

homelessannan@dumgal.gov.uk

If you are in Nithsdale:

Dumfries and Galloway Council - Homeless Service - Nithsdale
52-60 Queensberry Square
Dumfries
DG1 1BF

Tel: 030 33 33 30000

homelessdumfries@dumgal.gov.uk

If you are in the Stewartry:

Dumfries and Galloway Council - Homeless Service – Stewartry
Council Offices
Daar Road
Kirkcudbright
DG6 4JG

Tel: 030 33 33 3000

homelesskirkcudbright@dumgal.gov.uk

If you are in Wigtown:

Dumfries and Galloway Council - Homeless Service - Wigtown
Council Offices
Sun Street
Stranraer
DG9 7JJ

Tel: 030 33 33 3000

homelessstranraer@dumgal.gov.uk

When a member of staff meets with you from the council, they will offer you an interview, in private with one of their trained members of staff.

Initially you undertake a housing options interview where your current circumstances would be fully discussed. If you decide that you wish to proceed with a homeless application, you will be interviewed by a member of staff who will help you through this process.

During your interview, staff will help you to complete a homeless application form. The member of staff will ask a number of questions in line with current legislation in order to process you application. The member of staff will explain what happens next, including:

• the interview process;
• how the council considers homeless applications;
• how long it will take to make a decision;
• what the possible decisions are, and what they mean for you;
• your legal rights under homeless legislation, including your rights to an appeal or review

To help the member of staff make a decision on your application they will need to see evidence of your circumstances. If you bring all paperwork with you to the interview it will allow the staff member to assess your application as quickly as possible. Please bring with you if applicable:

• a copy of your current tenancy agreement
• proof of identity such as birth certificate or passport
• proof of your national insurance number
• details of your income, including benefits, bank statements and wage slips etc
• if your home is being sold, confirmation of the sale of the property
• if your home is being repossessed, the court summons for repossession
• if you are presenting as a household with children, then your children’s birth certificates and confirmation of custody arrangements if applicable
• if you are pregnant, your maternity certificate (MATB1)
• if your current tenancy is ending, any documentation relating to the tenancy and the ending of it. This may include: a copy of your lease or contract (if tied accommodation), legal Notice to Quit, AT5, AT6 or Section 33 notice.

You may bring a relative, friend, support worker or other representative with you. You will also be asked if you wish to be interviewed by a member of staff of the same sex if you would feel more comfortable with them.

Dumfries and Galloway Council will keep your details confidential and will only use your information to assess your application under the conditions of the Housing (Scotland) Act 1987 as amended by the Housing (Scotland) Act 2001.

An assessment will be carried out based on the information you have provided. The council will issue you with a formal written decision and this will take place within 28 days of the date of your application. The decision may be delayed if the council do not have all the relevant information they need.

Assessment

Your application will be assessed against current homeless legislation and the Scottish Government’s Code of Guidance on Homelessness

These say that the council must consider:

• whether you are homeless or threatened with homelessness;
• whether you are intentionally homeless;
• whether you have a local connection with Dumfries and Galloway

Who else will the council contact to get information about your application?

The council will only contact people and agencies who can provide relevant information relating to your homeless application, such as:

• other council departments, including Social Work Services and Revenue and Benefits
• your landlord
• mortgage lenders
• police
• solicitors
• healthcare professionals
• support services

What happens if you are assessed as not homeless?

If after considering your application the council decide that you are not homeless under the terms of the legislation, or that you are intentionally homeless, it means that the council do not have a duty to offer you permanent accommodation. If you are placed in temporary accommodation while your application was being assessed the council will give you reasonable notice to leave, and offer you advice and assistance to find somewhere else to stay.

What happens if you are assessed as homeless?

If you are unintentionally homeless and have a local connection in the area the council will refer you to Homes4D&G for permanent housing. Homes4D&G is the new common housing register for Dumfries and Galloway which came into effect in June 2014.

Your details will then be shared among four landlords who are Dumfries and Galloway Housing Partnership (DGHP), Loreburn Housing, Home Scotland and Irvine Housing Association.

Your homeless application will be placed into the Homeless group. Your application will then be prioritised based on the date you presented as homeless. If more than one homeless applicant has an equal need for a property, Homes4D&G will offer the property to the homeless applicant who presented as homeless first.

Homes4D&G will make one offer of accommodation.

In the meantime, you will either be entitled to stay in temporary accommodation if the council has placed you there, or you will be offered temporary accommodation if you need somewhere to stay until permanent accommodation is secured.

How long will it take before you are offered a permanent home?

Homes4D&G has a limited number of properties available in Dumfries and Galloway. The amount of time it takes before you are made an offer of housing varies and will depend on the number of vacancies, the area in which you require housing, the size and type of accommodation you require.

What if I do not agree with the decision the council makes?

The council member of staff will keep in touch with you on a regular basis to provide you with an update. Under the terms of the Housing (Scotland) Act 1987 the council have a legal duty to review their decision if you ask them to.

You have the right to appeal any decision relating to your homeless application within 21 days of your decision being reached.

If you wish to appeal against the council’s decision, you should write to the Homelessness Manager clearly stating the reason for your appeal. You will also be entitled to independent advice from Citizens Advice Bureau who can advocate on your behalf. The council will then invite you to come to an interview to discuss your appeal.

What if my circumstances change and I no longer need help?

You may find that you may not need the council’s assistance. You may find your own accommodation, or decide to remain where you are, or you may have reunited with your family, partner or spouse.

Whatever the reason, if you decide not to go ahead with your homeless application, just let the Council know. You can re-apply at any time if you need the Council’s help in the future.

If your circumstances change in any other way for example your contact details, who will be moving with you, your income then please contact the council as soon as possible.

RSL available properties

DGHP

A full list of DGHP’s available properties can be viewed here.

Home Scotland

A full list of Home Scotland’s available properties can be viewed here.

Loreburn Housing Association

A full list of Loreburn Housing Association’s available properties can be viewed here.

Trust Housing Association

A full list of Trust Housing Association’s available properties can be viewed here.

Please call 0131 444 1200 for further information or to request an application. Alternatively, you can complete an application online at www.homeforyou.org.uk. Please note Trust Housing Association is not a Homes4D&G partner landlord. Any enquiries must be direct to Trust at the number above.

Medical applications

If your health, or the health of someone in your household, is affected by your current housing circumstances, you will be asked to complete a Re-housing on Medical Grounds assessment form which will be assessed by Homes4D&G.

We will add points to your application if this assessment confirms that your current home is unsuitable as it affects your ability to carry out everyday living activities in your home. We will also consider the extent to which your home is unsuitable and whether your property could be reasonably adapted to meet your needs.

It is important to make clear, however, that the focus of the re-housing medical assessment is not on the health condition itself, but on the way it affects how you manage in your home - for example, you may have been diagnosed with a serious illness or condition, but you can live independently in your current home. Please carefully read this guidance before completing the form.

You can apply for medical points at any time throughout the duration of your application. Points can be awarded at three levels - low, medium or high, depending on the degree of unsuitability of your current housing. In some situations, it may be more appropriate to carry out adaptations to your current home.

You can download Re-housing on Medical Grounds Assessment forms here.

You can download Medical Assessment guidance here.

Mutual exchanges

If you are an existing tenant of one of the Homes4D&G partner landlords and you want to move, one of the ways to do this is by swapping with other partner landlord tenants in Dumfries and Galloway.

A mutual exchange can be an easy and convenient way to move and means that you can swap your home with someone else who is living in a property from a social landlord in Dumfries and Galloway.

There are several ways you can find another tenant that you would like to swap with:

You can sign up to the nationwide HomeSwapper scheme, which is a paid service. Click here for more.

You can register your property in the Homes4D&G swap shop and look for local properties. Click here to search our lists.

You can ask around and speak to your neighbours and find out if anyone is looking for a property similar to yours. You never know what’s on your doorstep.

Jeanette

link

Armed Forces applicants

Homes4D&G aims to assist Armed Forces personnel who have recently left or who are due to leave the Armed Forces if as applicants, they meet the following criteria:

• An applicant is serving with one of the recognised Ministry of Defence Armed Forced, with less than one full year to honourable discharge;
• An applicant has been discharged from one of the Armed Forces within the previous 6 months of applying for housing;
• An applicant has a local connection to Dumfries and Galloway;
• An applicant has completed at least a three year fixed term contract or has been/or is about to be discharged on medical grounds;
• An applicant is the surviving spouse/partner or a non-dependent child (aged 16 years or above) of a deceased Forces Personnel (either serving or served within the past six months)

Thanks to this opportunity, ex-servicemen and women are now being given a direct and priority route into affordable housing.

This initiative was first brought into the region by DGHP in 2011 and goes one step further than many registered social landlords across the entire UK by giving ex-Forces personnel a much easier and clearer route into housing.

If you are leaving any of the MoD Armed Forces, click here for advice on where you can access help and support in Dumfries and Galloway.

If you are making an application from the Forces and require some support or assistance with your application, please contact us on 0300 123 1230. You can apply for housing online here.

Appeals to Homes4D&G

You can appeal to Homes4D&G if you think that a decision we have made is wrong.

You have the right to appeal against:
• The points we award your application
• A decision to suspend you from receiving offers for housing
• A decision to cancel your application
• Any decision we make which you believe is not in accordance with the common allocation policy

There are two stages to the appeal process:

STAGE ONE An applicant can appeal in writing, or verbally, to Homes4D&G Registration Team.

STAGE TWO If an applicant still remains dissatisfied with a decision, a written appeal can then be lodged with the Common Housing Register Co-ordinator.

Ways to contact Homes4D&G

You can call Homes4D&G between the hours of 8am and 7pm Monday to Friday on 0300 123 1230.

You can send a letter to Homes4D&G at the address below:

Homes4D&G
Freepost RTHU-YA SL-XCJC
DG12 6AJ

You can also send us an email any time. Our address is enquiries@homes4dg.org.uk (Please note, our advisors are only available to reply during office hours)

Actions on your application

As an applicant to Homes4D&G, there are actions you can set on your application yourself ie deferral or merging an application which can assist you in making your application positively affect your circumstances.

However, there are also actions such as suspending your application, which are set by our Registration Team that may be unfamiliar to you.

Here is your guide to actions that can be put onto your housing application.

Deferral of your application

Who: Applicant

Summary: Deferring your application essentially means to put the date back for when you want your application to be active from.

When you apply to Homes4D&G for housing, you may want to defer your application so that you aren’t considered for offers in the immediate future.

You can ask to have your application placed on hold until a future date. This means that we will not make you any offers of housing during the period you have stated on your application.

Can an applicant reinstate their application early?

If you have deferred your application, you can contact us at any time and let us know that you now wish to be actively considered for offers for housing. Failing that, we will check whether an applicant wishes to stay on hold when we carry out our annual review of housing applicants each year.

Merging applications

Who: Applicant and another applicant Summary: Merging your application simply means to join it up with the application of another person.

Applicants wishing to be considered jointly for housing can merge their applications. In these cases, the date of application is determined by the date of the earliest application.

Applicants who wish to withdraw from a joint application will have their original date of application reinstated if they resubmit an application in their own right. Points will be allocated based on the household in greater need.

Removal of your application

Who: Applicant and/or Homes4D&G Implementation team Summary: Removal means that your application will no longer be on the Homes4D&G waiting list for housing.

There are other times when we will remove your application from the Homes4D&G register apart from failure to respond to the annual review.

We will remove an application from the Homes4D&G waiting list when:
• The applicant has been housed by one of the partners
• The applicant requests in writing that they want to be removed from the list
• The applicant fails to respond to our annual review
• The applicant fails to respond to two or more consecutive letters being sent out
• The applicant passes away

Reviewing your application

Who: Homes4D&G Implementation team Summary: Reviewing your application is our chance to make sure that your application is as up to date about your circumstances as possible.

Homes4D&G review applications on at least an annual basis. The date of review of your application is based on the date of your registration. We review your applications to maintain the most up to date, accurate information about our applicants to ensure that appropriate offers are made.

What happens when an application is under review?

When your application is under review, we will write out to you. We will then give you ten working days to advise us whether you want to remain on the Homes4D&G waiting list or not. You will receive a standard review letter which you must complete and return to us if you want to remain on our waiting list.

What happens if an applicant misses the first ten days?

If Homes4D&G receives no response from an applicant, we will issue a reminder letter which gives an applicant another ten working days to get in contact with us. If no response is received at the end of this period, we will remove your application from the Homes4D&G waiting list.

However, if an applicant contacts us within six months of their application being cancelled, we will reinstate their original application.

What is the review for?

We regularly review our applications to ensure a smooth and prompt process for applicants on our waiting list.
It is also a good way for applicants to tell us if there are any changes to their household’s circumstances as this could affect their chances of being rehoused.

Suspended applications

Who: Homes4D&G Implementation team Summary: Suspending your application is the action of putting your application on hold where you will not be considered for offers of housing. This can be for a number of reasons (see below).

Everyone has the right to have their application added to the Homes4D&G waiting list if they are over the age of 16. Sometimes there are circumstances where we may suspend applications. Applicants stay on the list, but won’t be considered for re-housing over a specific period of time. Homes4D&G aims to minimise the use of suspensions and will assess cases individually.

The reasons for placing an application on hold may include:
• An applicant owes a partner landlord, or another landlord, tenancy related debt which is more than one month’s rent and haven’t kept to a repayment arrangement for three months
• An applicant, or a member of their household, have behaved in an antisocial manner
• An applicant has given false information on their application form
• An applicant, or a member of their household has broken some condition of their tenancy agreement, such as causing damage to their home
• An applicant hasn’t provided information we need to assess their application despite reminders
• An applicant has refused two offers of housing and hasn’t reviewed their choices for housing when asked to do so

If we suspend your housing application, we will tell you the reasons, the length of time your application is suspended for and what needs to happen before we can consider you for offers.

Applicant advice

This section contains all of our help and guidance to assist you in making the best decision to suit your personal circumstances.

Actions on your application

As an applicant to Homes4D&G, there are actions you can set on your application yourself ie deferral or merging an application which can assist you in making your application positively affect your circumstances.

However, there are also actions such as suspending your application, which are set by our Implementation Team that may be unfamiliar to you.

Click here for more information on actions on your application.

Appeals to Homes4D&G

You can appeal to Homes4D&G if you think that a decision we have made is wrong.

You have the right to appeal against:
• The points we award your application
• A decision to suspend you from receiving offers for housing
• A decision to cancel your application
• Any decision we make which you believe is not in accordance with the common allocation policy

Click here for more information about appeals.

Armed Forces applicants

Ex-servicemen and women have a direct and priority route into affordable housing by Homes4D&G. A percentage of annual lets across all partners are ring-fenced for Armed Forces personnel to give service people an easier and clearer route into housing.

Click here for more information for Armed Forces applications.

Complaints to Homes4D&G

If something goes wrong or you aren’t happy with our service, you can make a complaint to us. We value complaints and use information from them to help us improve our service to applicants.

Anyone can make a complaint to us, including a representative for someone who is dissatisfied with our service.

Click here for more information about complaints.

Homelessness

Homelessness can happen to anyone at any time. Dumfries and Galloway Council holds the legal obligation to help homeless people but a housing application for accommodation will be handled through Homes4D&G.

Click here for more information about homelessness.

If your home is unsuitable

There are lots of reasons why your home can become unsuited for you or your lifestyle. You could add to your family, your health could deteriorate, your children may move on after growing up – your property may not be up to scratch to live in any longer.

There are a variety of things you can do if your current property becomes unsuitable for you.

Click here for our guidance information on what to do if your home is unsuitable.

Medical applications

If you need to be rehoused for medical reasons, we will ask you to complete a medical application form. This is independently assessed by Homes4D&G’s Occupational Therapist.

Click here for more information about making a medical application.

Are you homeless?

Homelessness can happen to anyone at any time. Anyone can find themselves homeless or threatened with homelessness. Dumfries and Galloway Council holds the legal obligation to help homeless people but a housing application for accommodation will be handled by Homes4D&G.

Everyone who is found to be homeless is, at the very least, entitled to temporary accommodation for a place to stay if they need it. Dumfries and Galloway Council has a dedicated team of Homelessness support staff who will advise and assist people who present themselves as homeless.

Becoming homeless is a traumatic situation to find yourself in but there are various organisations who can help and support you to resolve your housing difficulties.

Homes4D&G has created this simple guide for anyone who finds themselves homeless. Use the questions below to access more information.

What is homelessness?
I’ve got nowhere to stay tonight, what should I do?
What happens when you come to the council for help?
How do I apply as homeless?
What will the homelessness officer ask?
How is my application assessed?
What’s next if I’m assessed as homeless?
What’s next if I’m assessed as not homeless?
How long will it take before I’m offered a permanent home?
What happens if I disagree with the decision the council makes?
I live in Annandale and Eskdale, who should I contact?
I live in Nithsdale, who should I contact?
I live in Stewartry, who should I contact?
I live in Wigtown, who should I contact?
What happens if my circumstances change and I no longer need help?
I’m worried I might lose my home, what should I do?
Who can help me?

Downloads

In this section, you will find electronic copies of Homes4D&G leaflets, policies and newsletters. You can download PDF versions of these documents here by clicking on the appropriate links.

If you need to install Adobe Reader click on the link here and follow the instructions.

Application Form

Click here to download the form.

To complete a PDF version to email, please click here. For maximum assurance that we have received your application, please save a copy and email it to enquiries@homes4dg.org.uk

Word version below.

Applying for social housing guide

Click here to download your copy.

Common Allocation Policy

Click here to download the policy.

Current waiting lists and stock profile

Click here for our waiting list statistics.

Homes4D&G newsletter May 2014

Click here to download the newsletter.

Medical application form

Click here to download the medical application form.

Medical information form

Click here to download the medical information form.

Find a new home

In this section, you can discover more about finding a new home.

There are many ways you can seek alternative accommodation. Applying for housing through Homes4D&G is just one of the ways that we can assist you to find somewhere to live.

Applying through Homes4D&G

Dumfries and Galloway Council operates a common housing register with four partner RSLs. Loreburn Housing Association, Dumfries and Galloway Housing Partnership (DGHP), Irvine Housing Association and Home Scotland have all joined up in this scheme.

In basic terms, this means you only need to complete one application form to be considered for housing by all four landlords.

Click here to learn more.

Available properties

From time to time, some of our partner landlords have properties that no one is on our waiting list for. These properties come in all sorts of different shapes and sizes so it is worth checking up regularly to see if there is something to suit you.

Click here to learn more.

HomeSwapper

HomeSwapper is the UK’s largest property swap service. The service allows tenants across the whole of the country to make a mutual exchange rather than
sit on waiting or transfer lists to move elsewhere.

Click here to learn more.

Mutual exchanges

Mutual exchanges are when two or more tenants agree to swap properties. Their landlords must agree to the exchange, and they can only refuse permission if it is reasonable to do so. You can apply for a mutual exchange through your landlord.

Click here to learn more.

Search for a new property

You can join the ‘Homes4D&G House Exchange’, a home swap-shop feature unique to Homes4D&G. On this website, tenants of our partner landlords are able to add their own property to our swap board to look for potential swaps in Dumfries and Galloway only. Similar to a mutual exchange, if you find a property that you are interested in, you can contact the tenant who has advertised the property to discuss and exchange information.

Click here to learn more.

If you would like to swap you will need to contact your landlord to apply for a mutual exchange.

Our partners

Dumfries and Galloway Council

Dumfries and Galloway Council’s housing stock was transferred to Dumfries and Galloway Housing Partnership (DGHP) back in 2003. The council no longer owns or manages social housing, but it still has statutory responsibilities as the strategic housing authority for Dumfries and Galloway.

Dumfries and Galloway Council, alongside the four partner registered social landlords, has a key role to play in the development and implementation of Homes4D&G. You can find out more about the council’s responsibilities for strategic housing here.

__________________________________________________________________________

Dumfries and Galloway Housing Partnership

Dumfries and Galloway Housing Partnership (DGHP) is the largest housing association in Dumfries and Galloway, owning and maintaining more than 10,300 homes across the region.

In its short ten year history, DGHP has already invested almost £200 million in improving and maintaining the homes of their tenants and has undertaken one of the largest regeneration projects in the country, providing new affordable homes in Dumfries and Stranraer. You can find out more about DGHP here.

__________________________________________________________________________

Home Scotland

Home Scotland is part of the larger Home Group, which is one of the largest providers of housing in the whole of the UK. The group, now a social enterprise
and charity, owns and manages 55,000 homes across the UK, with approximately 600 properties in Dumfries and Galloway.

You can find out more about the work of Home Scotland here.

__________________________________________________________________________

Irvine Housing Association

Irvine Housing Association was established in 1993 and currently owns and manages more than 2,100 properties across Ayrshire and Dumfries and Galloway. Irvine Housing Association became a subsidiary of The Riverside Group in 2011.

You can find out more about what’s happening at Irvine Housing Association here.

__________________________________________________________________________

Loreburn Housing Association

Loreburn Housing Association was registered as a social landlord in 1982. Now, more than 30 years later, the Association owns and manages around 2,500 homes in Dumfries and Galloway. The Association also carries out a number of other activities in the region, including factoring for owner occupiers as well as a housing support function.

You can find out more about Loreburn Housing Association here.

Apply online

Welcome to the Homes4D&G online housing application. Please answer all questions as fully as possible. If you need support to complete this form, please call us on 0300 123 1230.

Once your application has been registered on our housing list, we will send you a registration letter. This letter will tell you your application number and how many points you have been awarded. Your application will be treated in confidence and in compliance with the Data Protection Act 1998.

We will use the information you provide to Homes4D&G to process your application for housing. The information will be shared with the Homes4D&G partners.

With your permission we may contact others to get more information to help us process your application. This may include:

  • Your current or previous landlords
  • Medical and health professionals
  • Police
  • Others with relevant information


This information will be used to assess your application in accordance with the Homes4D&G Common Allocation Policy and match your requirements and preferences against any available properties. The information will also be used for statistical and monitoring purposes. We will not disclose your personal data beyond the Homes4D&G partners except where required to do so by law unless you have given your permission to do so.

Start your application

Contact us

There are several ways you can contact Homes4D&G.

In person

You can come into the open offices of any of our partner landlords and talk to advisors about Homes4D&G.

Click here to find out more about our partners.

By post

Our postal address to send mail to is:
Homes4D&G
Freepost RTHU-YA SL-XCJC
DG12 6AJ

By phone/fax

Homes4D&G can be contacted via our Customer Service Centre. Opening hours are 8.00am until 7.00pm Monday to Friday.
Our contact number is 0300 123 1230.

By email

You can send us an email any time. Our address is enquiries@homes4dg.org.uk (Please note, our advisors are only available to reply during office hours)

Making a complaint

To make a complaint to Homes4D&G, please click here.

Homes4D&G House Exchange

Homes4D&G House Exchange is a feature unique to Homes4D&G.

Here you can add your own property to our swap board to look for potential swaps in Dumfries and Galloway.

This service is free to all tenants of partner landlords, regardless of their own landlord and our online form to sign up is easy to use. You register your own property and once submitted, Homes4D&G will approve your advert. This service is only available to tenants of partner landlords in Dumfries and Galloway.

You need to keep an eye on the site yourself though, and search through the other available properties here to find a suitable new home.

You can subscribe to our weekly mailing by completing the form here.

Similar to a mutual exchange, if you find a property that you are interested in, you can contact the tenant who has advertised the property to discuss the swap, or the move.

Allocating properties

When you apply to Homes4D&G, we will register your application on the housing list according to the type and size of property that you require.

We will work out the number of bedrooms that you require using the following criteria, based on who will be living permanently with you in the household.

• No more than two people should have to share a bedroom;
• One bedroom for couples/partners;
• One bedroom for single adults/single parents;
• One bedroom for two children of different sex up to 8 years old;
• One bedroom for two children of the same sex up to 12 years old; and
• One bedroom for each child of 12 years or over

We will make common sense exceptions to these rules, depending on individual circumstances. For example, if you require an additional bedroom on medical grounds; if you provide foster care; if you have access to children who do not reside with you on a full time basis.

Please note - our size criteria for allocating homes is not based on the regulations set by the Department for Work and Pensions (DWP). This means that you may not get housing benefit to cover any additional bedrooms you apply for.

If you are selected for a property, we will notify you if you will be under-occupying the property and therefore liable for the under-occupation charge. This will allow you to make an informed choice about whether you want to proceed with the tenancy.

About us

What is Homes4D&G?

Homes4D&G is the name of the new common housing register for Dumfries and Galloway. The common housing register launched in June 2014 and is a new streamlined process for applying for social rented housing in this region.

In simple terms, the common housing register is a single computer based waiting list which all four landlords in Dumfries and Galloway will use to register applicants for housing.

Dumfries and Galloway Housing Partnership (DGHP), Loreburn Housing, Home Scotland and Irvine Housing have all joined together with Dumfries and Galloway Council to start this new process, designed to make it easier, and quicker, for applicants just like you to apply for social housing.

Complete one application form and you can be considered for housing with all four registered social landlords working in this region.

Welcome to Homes4D&G

Welcome to the website of Homes4D&G, the new common housing register for Dumfries and Galloway. Homes4D&G launched in June 2014 and this website is your online guide to the entire application process from handing in your application to accepting an offer and moving into a new home.

Homes4D&G is all about you, the applicant. Complete one application form and you can be considered for housing with all four registered social landlords working in this region. It’s simpler, easier for you as an applicant and a more streamlined service across all of Dumfries and Galloway’s social landlords.

You can find more information here about Homes4D&G partners, applying for housing online and looking for new homes.

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