If you are dissatisfied with the level of service you have received from Homes4D&G (for example - the actual allocation of a property not meeting our published service standards) each Homes4D&G partner has a complaints procedure that is simple and easy to use. You can contact any Homes4D&G partner to ask for a copy of their complaints procedure. If the complaint is about the way in which your application has been registered or anything that is directly associated with the Homes4D&G team/duties, you would follow DGHP’s Complaints Handling Procedure.

Our complaints procedures will explain each step of our process, and how you can appeal to the Public Services Ombudsman. You must generally use our internal complaints system before contacting the Ombudsman.

If you require further assistance, please contact us here.

Our postal address to send mail to is:

DG12 6AJ