Frequently asked questions

Homeless households will be placed in their own Band and will be matched into suitable available properties based on their areas of choice. Applicants will then be prioritised based on the length of time they have been homeless.   We will continue our commitment to our strategic partners of allocating a percentage of our available homes to homeless customers. We can offer all homeless customers access to our support services including tenancy support, debt and money advice. 

We are required by law to let our homes to those most in housing need. We give preference to certain groups, including statutory homeless people, people who are living in overcrowded or under occupied homes, those who are occupying houses and applicants who are living in properties that have been assessed as below tolerable standard by the local authority. 

People placed in Band F have no priority for housing with us are unlikely to secure a home with us. We will advise these customers to consider other housing options, including a partner subsidiary of Wheatley Homes South, Lowther Homes – that specialises in mid-market and market homes – or the private rented sector. 

People who are considered to be in the greatest need get priority 

We let our homes to meet the requirements of the law, our policies and agreements we have in place with our partners e.g., we will allocate a percentage of homes each year for statutory homeless households. At Homes4D&G we: 

• give affordability priority where a move would alleviate financial difficulties; 
• offer local moves – promoting community sustainment and making the best use of our homes and reducing the need for adaptations; 
• offer access to new-builds; 
• give higher priority for under-occupation allowing customers to move from homes which have become too large for them; 
• support all types of domestic abuse including financial abuse; and 
• give overcrowding priority for any child over the age of 10. 

There is a big demand for social housing in the UK – but unfortunately there are not enough available homes. Homes4D&G’s landlords have a combined portfolio of 11,400 properties across the region and let around 1100 homes a year – with more than 4500 people on our housing list.  

We are required by law to let our homes to those most in housing need. We give preference to certain groups, including statutory homeless people, people who are living in overcrowded or under occupied homes, those who are occupying houses and applicants who are living in properties that have been assessed as below tolerable standard by the local authority.  

After you have answered a few questions, you will receive your Housing Options plan. If, after this, you decide to go ahead and apply, please register. It’s easy to do on your mobile or computer. We can help if you need any extra support. 

I need help to register for MyHomes4D&G. What support is available? 

You can contact us in a number of ways: 

• using our contact form 
• by phone on 0300 123 1230  
•  webchat: click to chat - (This service is available Monday-Friday from 9am-5pm, excluding public holidays) ** 

Customers asked us to be honest with them about their chances of getting a home with us. You'll get personalised and honest advice about finding the right home for you. We'll also signpost you to a range of housing options which suit your needs. You'll discover if you have priority for social housing with us – or if you should consider other options. 

Homes4D&G is an online housing information, advice and letting service. You'll get personalised and honest advice to help you make the right choices about housing. You'll discover if you have priority for social housing with us – or if you should consider other options. You'll also find available homes for rent for the Homes4D&G partner landlords: Wheatley Homes South, Home Group, Riverside and Cunninghame Housing Association. Customers can use this online service 24/7 

Our Homes4D&G team can help you if you’re not online. We will arrange support to complete a housing application form with you. We can also set up our automated note of interest service, which means the system will note interest in every suitable home for your needs, so you never miss out.  You can also get online for free in your local library.

Your first rent payment will be due as soon as you receive the keys to your new home. Your housing officer will let you know the frequency of your rent charges – this information can also be found in your tenancy agreement.  You can choose to pay each week, fortnight, four-weekly or monthly or you may have an agreed arrangement with your housing officer. If you move on to Universal Credit please contact your landlord as soon as possible for help and advice. 

• Direct Debit – Your housing officer can assist you in setting this up 
• Standing Order – Set up a standing order with your bank 
• Phone – Call us 24 hours a day, seven days a week to pay by debit or credit card 
• Universal Credit – If you receive Universal Credit you are likely to be paid a rent element for this benefit. You are responsible for paying your rent charge. Housing Benefit – If you receive full housing benefit, your rent is likely to be paid by your local council. If you receive partial housing benefit, you are responsible for paying the rest. 
• Online account (Wheatley Homes South tenants only) – With an online account you're in control. It's easy, secure and 24/7 

We can direct customers to other Registered Social Landlords, to Lowther Homes – a landlord that has mid-market rental properties in Dumfries & Galloway. – or the private rented sector or home ownership options. 

Tenants of Homes4D&G partner landlords looking for a home swap can use House Exchange. 

You can swap with other social housing, or local authority, tenants anywhere in the UK on HomeSwapper 

We will help older customers living in larger homes move to smaller more affordable homes. We'll give priority to our customers who would otherwise have to remain in hospital due to lack of appropriate housing. We have retirement homes available across the region.

If you are a current tenant and want to move to another of our homes then you will need a clear rent account or a formal repayment agreement that has been maintained for a minimum period of three months. Please get in touch with your housing officer to discuss your options.